Wollongong City Library (NSW)

Mobile and Home Library Services Review

A comprehensive review of the library’s home and mobile library services, including:

  • Benchmarking surveys (costs, staffing etc)
  • Staff surveys and meetings
  • Community survey
  • Home library service evaluation and recommendations
  • Mobile Library Service evaluation and recommendations
  • Staffing review (structural change recommendations)

The outcomes of the project included:

  • Consultation, site evaluation and research into current practice
  • Business case and recommendation to discontinue the mobile library service and expand the home library service
  • Identified cost savings
  • Structural change recommendations

Contact: Ms Neroli Blakeman
Central Library & Support Services Manager
Tel: (02) 4227 7413

 

Whyalla City Library Service (SA)

Library Structural Review and Strategic Plan

A comprehensive review of library services and the development of a library strategy and new staffing structure

The project outcomes included:

  • Comprehensive community, staff and Councillor consultation and workshops, Staff consultation meetings and workshop
  • Community Survey (online and paper-based)
  • Development of a library strategic plan
  • Development of structural change recommendations and strategies

Contact:
Library Manager
Tel: (08) 8644 0722
Mobile: 0412 802 972

 

Southbank Institute of Technology (QLD)

Library Service Review and Strategic Plan

Library Service Review: The SBIT library was the result of the merging of four campus libraries into one. The review outcomes included:

  • A comparative study (benchmarking review) of four other dual sector libraries
  • Research and analysis of external trends affecting library services, including areas of growth and decline
  • Evaluation and recommendation of income opportunities
  • Customer expectations research i.e. surveys and focus groups
  • Evaluation of current staffing structure and recommended changes
  • Evaluation of outsourcing opportunities
  • Evaluation of performance metrics and recommendations
  • Strategic Plan and action plan development

Contact: Mr Graeme Kendall
Manager Student Services
T: (07) 3244 5509
M: 0438 188 084

Completed November 2010

Geelong Regional Library Corporation (VIC)

Community Library Service

Project Description: Development of a Community Library Service – an extension of the Home Library Service to the four local government areas that make up the region, to more effectively meet the information, recreation, cultural and education needs of the residents and communities.

The project outcomes included:

  • A recommended Staffing structure/model
  • Service alignment with current library strategy
  • Development of various policies and procedures, including a service policy; and volunteer policy
  • Development of an induction and training program i.e. volunteer staff induction and training plan
  • Development of ISO standard metrics
  • Provision of vehicle costings

Contact:

Geelong Regional Library Service
Tel: (03) 5272 6027

Completed 2010 in association with Richard Sayers and Associates