NSW Office of Environment and Heritage

Project: Library Service Review

Project Description: A comprehensive review of the Library service’s current effectiveness, efficiency and usage, and the preparation of a strategic action plan to guide the library in the future delivery of services and programs to agency staff. The review included an exploration of future options for the delivery of library services to the agency and provided recommendations that would enable the Director, Information Management and Spatial, to implement a strategic plan for the Library that effectively and efficiently meets the needs of the agency staff now and into the future.

This project was aimed at developing a better understanding of the current service model, and providing examples of good practice in the provision of library services.

Project Outcomes: A report and strategic action plan that contained:

  • A set of recommended actions and strategies for the ongoing development of the library service
  • Recommendations for continuous service improvements
  • Alignment with departmental strategic direction


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