Museum of Applied Arts and Sciences (NSW)

Project: Research Library Service Review

Project Components and Outcomes:

  • Assessment of the Research Library’s operations, services and collections
  • Evaluation of service delivery (service delivery model) – how services are delivered to both internal and external clients
  • Assessment of current floorspace, layout, usability and accessibility
  • Assessment of organisational reach (communication and marketing)
  • Future library i.e. opportunities; service marketing; service delivery

The MAAS Research Library is a reference library supporting the exhibitions, publications and programs of the Museum. The Research Library collection dates from 1880, and its subject specialities reflect the Museum’s diverse collecting areas. The Research Library contains approximately 40,000 books, 1,500 journal titles, and a range of electronic and audio-visual resources.

Town of Victoria Park Library (WA)

Project: Library review and Strategic Plan

Project Components and Outcomes:

  • Operational Review and Recommendations report
  • Community engagement – direct consultations and survey
  • Staff and Council Officer consultations and survey
  • Infrastructure review – capacity of current building, including current and future needs
  • Development of a Library Operational Strategy
Town of Victoria Park Library

Sunshine Coast Libraries (QLD)

Project: Library Network Review

Project Components and Outcomes:

  • Review of current service delivery model across the library network
  • Community survey regarding the future of the library network survey
  • Comprehensive review of current library infrastructure (branches)
  • Comparative reporting against best practice libraries
  • Development of a library service delivery model for the network
  • Development of a Library Network Plan 2019 – 2028

(c) Image Sunshine Coast Libraries

Georges River Libraries (NSW)

Project: Library Service Delivery Model Review

Project Components and Outcomes:

  • Organisational Review and report, including infrastructure (branch and location analysis)
  • Staff and community survey
  • Development of a future scenario statement to inform future service planning, including the library’s future service delivery model
  • Transition planning i.e. moving from one model to the new model
  • Development of a Library Service Delivery Model and Strategy

Blue Mountains Library Service (NSW)

Project: Library Review, Infrastructure review and Strategy

Project Components and Outcomes:

  • Building Assessments – comprehensive review of all library branches, including condition and location; preparation of individual branch reports; recommendations report
  • Library Review – comprehensive review of services / operations. This included staff consultations (direct and survey) and comparative analysis using Australian public library standards
  • Service Delivery Model – review of current model and development of a new service delivery model for planning purposes and to maximise service delivery to communities across the Blue Mountains
  • Strategic Plan and Implementation Plan – based on the outcome of the review and proposed service delivery model
Katoomba Library, Blue Mountains

Penrith City Library Service (NSW)

Project: Library Strategy Review (External Review and Strategic Report)

Project Description and Outcomes:

  • A detailed review and analysis of the library’s current operating environment.
  • An external review of trends and challenges in the public library sector
  • Demographic analysis (future trends)
  • Policy and strategic context analysis
  • A review and summary of previous library planning documents

Project Outcomes:

  • A comprehensive library review and strategic analysis report
  • Development of a strategic recommendations report and action plan – this included a proposed future service delivery model
  • Strategy adopted by Penrith City Council

Town of Gawler (SA)

Gawler Library

Project: Library Service Review

Project Description: A full review of the operations of the library service, and the preparation of a strategic plan. The purpose of the review was to allow the Town of Gawler to make short term improvements to service delivery, while the strategic document will help position the Council to provide library services to meet the needs of the community over the next ten years.

Project Outcomes

  1. A strategic planning document including;
  • an environmental scan of the public library sector
  • a detailed overview of the current Gawler Public Library
  • a review of the current demographics of the Gawler area, detailing the impacts on the library service, a brief comparative performance review, benchmarking Gawler Public Library against some of its peers.
  1. The report, Library Connect, recommending ways Gawler Public Library can integrate with the greater Gawler Connect project (a federally funded project to deliver a digital hub for the people of Gawler)
  1. A strategic vision for the future, through an innovative new staffing structure and clearly defined goals and objectives.

NSW Office of Environment and Heritage

Project: Library Consolidation Project

Project Description: This project was commissioned to examine the libraries within the Office of Environment and Heritage (OEH) and its portfolio partners, to identify any opportunities for collaborative or cooperative projects, and shared services. The libraries concerned are the Office of Environment and Heritage Library; the Daniel Solander Library (Royal Botanic Gardens); the Caroline Simpson Library and Research Collection (Sydney Living Museums); and the Heritage Library. OEH is an affiliated agency of the Department of Planning and Environment.

Project Outcomes: A comprehensive report that:

  • Identified a service model to provide the same or better library services with the same or fewer resources; and
  • Included recommendations for implementation such as
    • consolidation of print resources with fewer circulation points and improved delivery services
    • Repurposed spaces to meet changing user needs
    • Staff resources aligned to service priorities (strategic goals)
    • Professional development opportunities for library staff.

Campbelltown City Library (NSW)

ccc_campbelltownlibrary

Project: Strategic Review

Project Description: A comprehensive review of the library’s service delivery model, including branch infrastructure

Project Outcomes: A report and recommendations regarding the current and future service delivery models for the library service, including:

  • Comparative review against NSW Public Library Standards
  • Proposed service delivery model and options
  • New facility concept plan
  • Facility planning (current branch infrastructure)
  • Planning considerations and options e.g. shared services
  • Library marketing

Indigo Shire Libraries (VIC)

 

Strategic Action Plan

 

 

 

 

 

Project Description: A comprehensive review of the Shire’s Library service, including its staffing and structure, and the preparation of a strategic action plan to guide the library in the future delivery of services and programs to the community. The review included reference to current standards and guidelines e.g. Beyond a Quality Service: Strengthening the social fabric. Standards and Guidelines for Australian Public Libraries 2012, an evidence-based guide to the development of library services in Australia.

Project Outcomes: A comprehensive report and strategic action plan that contains:

  • A set of recommended actions and strategies for the ongoing development of the library service
  • A recommended organisational structure
  • Alignment with Council’s strategic direction

“an excellent report and certainly value for money!” [David Koren, Manager Community Planning]