Campbelltown City Library (NSW)

ccc_campbelltownlibrary

Project: Collection Service Review

Project Description: A best practice review of Campbelltown City Library’s technical services and collection management, including current procurement; budgeting; the policies and procedures for selection, acquisition, cataloguing (throughput and output) and end-processing; cataloguing standards; levels of outsourcing and efficiency of current outsourcing; collection development and profiling practices, including general and specialist staff input into collection development; and customer feedback / input mechanisms.

Project Outcomes: A comprehensive report and change document including recommendations on:

  • Staffing e.g. structure, performance measures; revision of position descriptions; team communications etc.
  • Selection, acquisition and suppliers
  • Cataloguing e.g. responsibility and accountability
  • Technology e.g. the library management system
  • Cataloguing backlog management

Cessnock City Library (NSW)

Library Review and Strategic Plan

Cessnock Library

Cessnock Branch Library

 

 

 

 

 

 

 

Project Description: The development of a comprehensive and Council aligned strategic plan included, research into current library industry trends and issues; a comprehensive library user survey, a library non-user telephone survey (conducted by Jetty Research Pty Ltd) face-to-face consultations with the library staff (included an online staff survey),and other key Council and community stakeholders. The strategic review also referenced current NSW and national library standards and guidelines.

Project Outcomes – A comprehensive strategic planning document and support resources that delivers:

  • Clear direction for staff and the community on the library’s strategic priorities
  • The strategies and actions required to achieve strategic goals
  • The basis for resource planning and external funding applications; and
  • An alignment with Council’s strategic direction

Coffs Harbour Library and Information Service (NSW)

coffs harbour library workshop

Project: Library Review and Strategic Plan

Project Description: The development of a comprehensive and Council aligned strategic plan included, research into current library industry trends and issues; a comprehensive online and paper format community survey, face-to-face consultations with the library staff (included an online staff survey), community, youth, library volunteers, and Council staff. The strategic review also referenced current NSW and national library standards and guidelines.

Project Outcomes – A comprehensive strategic planning document and support resources that delivers:

  • Clear direction for staff and the community on the library’s strategic priorities
  • The strategies and actions required to achieve strategic goals
  • The basis for resource planning and external funding applications; and
  • An alignment with Council’s integrated planning and reporting framework and relevant 
strategies.

 

Greater Taree City Libraries (NSW)

Greater Taree City Library

Project 1: Staffing Review

Project Description: This project focused on reviewing and analysing current work practices and in particular:

  • Workload evaluation and management practices
  • Teamwork practices
  • Assessment of structure
  • Resourcing
  • Technology
  • Strategic direction
  • Collection management
  • Training / learning / skills development
  • Locational limitations

Outcome: A report providing a comprehensive set of findings and recommendations regarding strategically reassessing and changing current staff / team work practices

Project 2: Community Library User Survey

A comprehensive online and paper format library user survey was undertaken in tandem with the library staffing review. The survey was designed to capture the community’s view and comments regarding the library service, with particular emphasis on hours of operation and satisfaction with services and staff. The survey also captured demographic data that included age grouping, gender, and branch used which allowed demographic filtering of the results e.g. by branch. A full analysis with recommendations was provided.

Note: Greater Taree Libraries are now Manning Valley Libraries

Ipswich Library and Information Service (QLD)

Procurement Review

Review of the library’s collection procurement processes – this project was related to an earlier project (conducted by another consultancy) on profiling of library collections.

The review included:

  • A detailed analysis of current processes, including associated Council financial processes
  • Face-to-face interview with all key staff
  • Interviews with library suppliers

The outcomes of the project included:

  • Production of a report with findings and recommendations
  • One day staff action planning and priority setting workshop based around the reports recommendations

Contact: Ms Narelle Rhodes
Library Services Manager
Tel: (07) 3810 6767

Completed 2009

Southbank Institute of Technology (QLD)

Library Service Review and Strategic Plan

Library Service Review: The SBIT library was the result of the merging of four campus libraries into one. The review outcomes included:

  • A comparative study (benchmarking review) of four other dual sector libraries
  • Research and analysis of external trends affecting library services, including areas of growth and decline
  • Evaluation and recommendation of income opportunities
  • Customer expectations research i.e. surveys and focus groups
  • Evaluation of current staffing structure and recommended changes
  • Evaluation of outsourcing opportunities
  • Evaluation of performance metrics and recommendations
  • Strategic Plan and action plan development

Contact: Mr Graeme Kendall
Manager Student Services
T: (07) 3244 5509
M: 0438 188 084

Completed November 2010