Town of Victoria Park Library (WA)

Project: Library review and Strategic Plan

Project Components and Outcomes:

  • Operational Review and Recommendations report
  • Community engagement – direct consultations and survey
  • Staff and Council Officer consultations and survey
  • Infrastructure review – capacity of current building, including current and future needs
  • Development of a Library Operational Strategy
Town of Victoria Park Library

Sunshine Coast Libraries (QLD)

Project: Library Network Review

Project Components and Outcomes:

  • Review of current service delivery model across the library network
  • Community survey regarding the future of the library network survey
  • Comprehensive review of current library infrastructure (branches)
  • Comparative reporting against best practice libraries
  • Development of a library service delivery model for the network
  • Development of a Library Network Plan 2019 – 2028

(c) Image Sunshine Coast Libraries

Edward River – Deniliquin Library (NSW)

Project: Service Review and Library Strategy

Project Components and Outcomes:

  • Organisational Review and report, including infrastructure (branch and location analysis)
  • Staff and community survey
  • Development of a future scenario statement to inform future service planning, including the library’s future service delivery model
  • Transition planning i.e. moving from one model to the new model
  • Development of a Library Service Delivery Model and Strategy

Georges River Libraries (NSW)

Project: Library Service Delivery Model Review

Project Components and Outcomes:

  • Organisational Review and report, including infrastructure (branch and location analysis)
  • Staff and community survey
  • Development of a future scenario statement to inform future service planning, including the library’s future service delivery model
  • Transition planning i.e. moving from one model to the new model
  • Development of a Library Service Delivery Model and Strategy

Mareeba Shire Library (QLD)

Project: Library Efficiencies Review Progress Follow Up

Project Components and Outcomes:

  • Efficiencies Review Update – Progress to date evaluation with staff and management. Follow up included a staff workshop to discuss progress to date i.e. what had been achieved, what has yet to be achieved and any issues / learnings arising. Development of a progress analysis report.
  • Mareeba Branch Relocation Investigation and Report – new site for the Mareeba Branch investigation and review. Development of an advisory report on the proposed new site

Blue Mountains Library Service (NSW)

Project: Library Review, Infrastructure review and Strategy

Project Components and Outcomes:

  • Building Assessments – comprehensive review of all library branches, including condition and location; preparation of individual branch reports; recommendations report
  • Library Review – comprehensive review of services / operations. This included staff consultations (direct and survey) and comparative analysis using Australian public library standards
  • Service Delivery Model – review of current model and development of a new service delivery model for planning purposes and to maximise service delivery to communities across the Blue Mountains
  • Strategic Plan and Implementation Plan – based on the outcome of the review and proposed service delivery model
Katoomba Library, Blue Mountains

Commonwealth Department of Health, Information Resources and Research Services (IRRS)

IRRS is the Department’s specialist bio-medical and scientific information provider. Its key role is to provide timely, comprehensive and cost effective delivery of authoritative information to meet the needs of the Department’s Health Products Regulation Group (HPRG).

Project Description:

A comprehensive review of IRRS including key influencers and drivers, organisational alignment, clients, service offerings, organisational structure, services management and supporting processes.  The review identified opportunities and improvements to enable IRRS staff to better support the strategic goals of the Department and the information needs and skills required of its specialist staff.

Project Outcomes: 

A report and strategic action plan that contained:

  • A redefinition and re-scoping of the service
  • A set of recommended actions and strategies for ongoing development
  • Metrics-informed process and performance management
  • A listing of potential new and upgraded technologies to assist in the implementation of better-practice e-resource management and research support
  • Alignment with departmental strategic direction

Associate Consultant: Steve O’Connor

Steve O’Connor’s extensive experience, skills, insight and knowledge provided an invaluable contribution to this project. RHCS highly recommends Steve O’Connor. To find out more see: http://www.informationexponentials.com/about/