Commonwealth Department of Health, Information Resources and Research Services (IRRS)

IRRS is the Department’s specialist bio-medical and scientific information provider. Its key role is to provide timely, comprehensive and cost effective delivery of authoritative information to meet the needs of the Department’s Health Products Regulation Group (HPRG).

Project Description:

A comprehensive review of IRRS including key influencers and drivers, organisational alignment, clients, service offerings, organisational structure, services management and supporting processes.  The review identified opportunities and improvements to enable IRRS staff to better support the strategic goals of the Department and the information needs and skills required of its specialist staff.

Project Outcomes: 

A report and strategic action plan that contained:

  • A redefinition and re-scoping of the service
  • A set of recommended actions and strategies for ongoing development
  • Metrics-informed process and performance management
  • A listing of potential new and upgraded technologies to assist in the implementation of better-practice e-resource management and research support
  • Alignment with departmental strategic direction

Associate Consultant: Steve O’Connor

Steve O’Connor’s extensive experience, skills, insight and knowledge provided an invaluable contribution to this project. RHCS highly recommends Steve O’Connor. To find out more see: http://www.informationexponentials.com/about/

Mareeba Shire Council (QLD)

Project: Library Efficiency Review

Project Description:

A review of:

  • Services and service priorities
  • Operations, including staffing, structure, opening hours, programs and events, systems, marketing and promotion, infrastructure and partnerships
  • Current and future trends impacting, or likely to impact on, the library

Project Outcomes:

A detailed service review report, including clear service priorities and strategic recommendations / actions

Penrith City Library Service (NSW)

Project: Library Strategy Review (External Review and Strategic Report)

Project Description and Outcomes:

  • A detailed review and analysis of the library’s current operating environment.
  • An external review of trends and challenges in the public library sector
  • Demographic analysis (future trends)
  • Policy and strategic context analysis
  • A review and summary of previous library planning documents

Project Outcomes:

  • A comprehensive library review and strategic analysis report
  • Development of a strategic recommendations report and action plan – this included a proposed future service delivery model
  • Strategy adopted by Penrith City Council

City of Marion (SA)

Project: Library Service Review and Strategic Action Plan

Project Description:

An extensive review of library services –  an external review to identify service improvements, cost reductions, increasing revenue and streamlining service delivery. The review included an analysis of the current staffing structure and service delivery model.

Project Outcomes:

  • A Service Strategy (Action Plan)
  • A recommended organisational structure
  • A recommended service delivery model

Town of Gawler (SA)

Gawler Library

Project: Library Service Review

Project Description: A full review of the operations of the library service, and the preparation of a strategic plan. The purpose of the review was to allow the Town of Gawler to make short term improvements to service delivery, while the strategic document will help position the Council to provide library services to meet the needs of the community over the next ten years.

Project Outcomes

  1. A strategic planning document including;
  • an environmental scan of the public library sector
  • a detailed overview of the current Gawler Public Library
  • a review of the current demographics of the Gawler area, detailing the impacts on the library service, a brief comparative performance review, benchmarking Gawler Public Library against some of its peers.
  1. The report, Library Connect, recommending ways Gawler Public Library can integrate with the greater Gawler Connect project (a federally funded project to deliver a digital hub for the people of Gawler)
  1. A strategic vision for the future, through an innovative new staffing structure and clearly defined goals and objectives.

NSW Office of Environment and Heritage

Project: Library Service Review

Project Description: A comprehensive review of the Library service’s current effectiveness, efficiency and usage, and the preparation of a strategic action plan to guide the library in the future delivery of services and programs to agency staff. The review included an exploration of future options for the delivery of library services to the agency and provided recommendations that would enable the Director, Information Management and Spatial, to implement a strategic plan for the Library that effectively and efficiently meets the needs of the agency staff now and into the future.

This project was aimed at developing a better understanding of the current service model, and providing examples of good practice in the provision of library services.

Project Outcomes: A report and strategic action plan that contained:

  • A set of recommended actions and strategies for the ongoing development of the library service
  • Recommendations for continuous service improvements
  • Alignment with departmental strategic direction

 

Campbelltown City Library (NSW)

ccc_campbelltownlibrary

Project: Strategic Review

Project Description: A comprehensive review of the library’s service delivery model, including branch infrastructure

Project Outcomes: A report and recommendations regarding the current and future service delivery models for the library service, including:

  • Comparative review against NSW Public Library Standards
  • Proposed service delivery model and options
  • New facility concept plan
  • Facility planning (current branch infrastructure)
  • Planning considerations and options e.g. shared services
  • Library marketing

Indigo Shire Libraries (VIC)

 

Strategic Action Plan

 

 

 

 

 

Project Description: A comprehensive review of the Shire’s Library service, including its staffing and structure, and the preparation of a strategic action plan to guide the library in the future delivery of services and programs to the community. The review included reference to current standards and guidelines e.g. Beyond a Quality Service: Strengthening the social fabric. Standards and Guidelines for Australian Public Libraries 2012, an evidence-based guide to the development of library services in Australia.

Project Outcomes: A comprehensive report and strategic action plan that contains:

  • A set of recommended actions and strategies for the ongoing development of the library service
  • A recommended organisational structure
  • Alignment with Council’s strategic direction

“an excellent report and certainly value for money!” [David Koren, Manager Community Planning]

City of Ryde Library Service (NSW)

 

Libraries for Ryde

Ryde Library

Ryde Library

 

 

 

 

 

 

 

 

Project Description: Libraries for Ryde – a major strategic research and planning project. This 12-month project included:

  1. A background and context review – covering all aspects of the library service and its delivery model, including an operational review, demographic review, policy, strategic context and the guiding principles of staff, emerging trends (local, national and international), resourcing etc. and the expected impact on the library service
  2. Consideration and evaluation of strategic possibilities for the City of Ryde Library Service, including, new service delivery model options, facilities review, collections review, services and programs review, information and communication technology review, resourcing – staffing, partnerships and finances, and stakeholder engagement
  3. Future Scenarios, including reference to the current political, economic, social and technological environment; development of a library master plan, general building planning and design criteria, a new library service delivery model – principles and criteria, and some scenario planning
  4. Implementation Plan (Libraries for Ryde Strategic Direction) – a comprehensive plan to guide the future development of the library service for the City of Ryde Council.

This project involved high levels of involvement from a number of library staff, including research, evaluation and feedback; input and feedback from a Council and community based project reference group, Councillors, Council officers and numerous other stakeholders.

Project Outcome: A comprehensive review of current library services and service delivery model, taking into account both current and emerging trends, locally identified needs and resourcing, and an assessment of potential future scenarios.

Development and publication of a strategic planning document, service delivery model framework and an implementation plan to guide the library service over the next decade.

A copy of the Libraries for Ryde review and strategic plan can be downloaded here: Libraries for Ryde 2014 – 2024

Libraries for RydeIt has been quite an undertaking, but with your very able assistance and patience, we have successfully engaged and informed staff whilst coming up with a plan that will provide really good scope for the future development of the library service.” [J.Webb, Manager Library Services]

Cessnock City Library (NSW)

Library Review and Strategic Plan

Cessnock Library

Cessnock Branch Library

 

 

 

 

 

 

 

Project Description: The development of a comprehensive and Council aligned strategic plan included, research into current library industry trends and issues; a comprehensive library user survey, a library non-user telephone survey (conducted by Jetty Research Pty Ltd) face-to-face consultations with the library staff (included an online staff survey),and other key Council and community stakeholders. The strategic review also referenced current NSW and national library standards and guidelines.

Project Outcomes – A comprehensive strategic planning document and support resources that delivers:

  • Clear direction for staff and the community on the library’s strategic priorities
  • The strategies and actions required to achieve strategic goals
  • The basis for resource planning and external funding applications; and
  • An alignment with Council’s strategic direction