Roger Henshaw Consultancy Services provides consultancy to all levels of Government (Local, State and Federal) and the Not-For-Profit Sector with a specialisation in information, library and cultural services.

Roger Henshaw of RHCS provides executive administrative management services to PLA.

Contact: Sylvia Marshall
Chair, Public Libraries Australia
Email: Sylvia.Marshall@dalbyrc.qld.gov.au

Roger Henshaw of RHCS provides undertakes regular project work for ALIA including the publication of ALIA PUB NEWS and has provided professional services to assist in building partnership and collaboration between all Australian public library associations.

Contact: Ms Sue Hutley
Executive Director
Australian Library and Information Association
Tel: 02 6215 8222

RHCS conducted a Marketing and Promotions workshop at the State Library of NSW on 23 November 2006. 60 librarians from all over NSW attended the workshop. The workshop covered marketing planning and promotional strategy basics. RHCS offers a comprehensive one-day workshop for staff. Workshop details including cost can be obtained by contacting Roger Henshaw.

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RHCS helped develop a comprehensive project plan and grant application to redesign and install new directional signage to the Deerubbin Centre in Windsor, NSW. The Deerubbin Centre is a new state of the art library and gallery with a suite of publicly available meeting rooms. The project plan also included the redesign of printed promotional material and internal display.

Manager Cultural Services
Hawkesbury City Council.

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RHCS helped develop a marketing planning project that will include staff marketing and promotions training; marketing research; development of a marketing plan; implementation planning and customer evaluation via a comprehensive survey.

As part of this project Waverley Library Management will also assess the relevance of the current staffing structure and assess staff training and development needs.

Divisional Manager,
Library & Customer Services
Waverley Council.

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RHCS developed a business case; budget and project plan for the implementation of RFID (radio identification tags) at its St.Ives Branch Library. Ku-ring-gai Library is seeking grant funding via the Library Council of NSW’s 2007/08 Library Development Grants. Contact:

Ray Amos
Manager Library Services
Ku-ring-gai Library
02- 94240911

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RHCS conducted a strategic planning workshop, including the development of vision, mission and values. A staff climate survey was also conducted to inform the process and the development of staff based strategies.

Contact: Mr. Chris Jones
Library Services Manager
Great Lakes Library Service
Tel: 02 6591 7269

RHCS conducted a strategic planning workshop, including the development of vision; mission and a draft strategic plan.

Contact: Ms Noela Lim
Manager, Library and Community Services
Shoalhaven Libraries
Tel: 02 4429 3702

RHCS in partnership with CAVAL Ltd (caval.edu.au) conducted an extensive review of library services. The review made recommendations on improving the effectiveness and efficiency of the service; its infrastructure and moving the service forward. This included the development of a future directions plan.

Contact: Ms Margaret Berketa
Manager Library Services
City of Holdfast Bay (SA)
Tel: 08 8229 9981

Contact: Mr. David Lambert
Senior Librarian
City of Holdfast Bay
Tel: 08 8229 9988

RHCS conducted a review of local studies collection and access across the Macquarie Regional Library Service and of external agencies and individuals involved in the collection and preservation of local studies materials across the region. The consultation involved both survey and face-to-face meetings with key stakeholders from the library, member Councils, Councilors, and various special interest groups and individuals. The project developed a regional local studies strategy for both the library and other interested groups, organizations and individuals. All member Councils of the Macquarie Regional Library Service (Dubbo, Narromine, Warrumbungle and Wellington) have since adopted the strategy.

Contact: Mr. John Bayliss
Director,
Macquarie Regional Library
Tel: 02 6801 4501

RHCS developed a business case and HAC grant funding application for the development of a new West Wyalong Community Centre, including a purpose built Dementia Unit. The HAC grant was successful and brought in approximately $1.6 million in funding for the project.

Contact: Ms Adele Casey
Manager, Library and Community Services
Bland Shire Council
Tel: 02 6972 2266

RHCS conducted an in-depth review of collection management processes and practice. The review evaluated the effectiveness and efficiency of current practice; the viability of introducing an RFID system (business case) and floating collections. The review provided extensive recommendations for change and improvement in the areas of selection and ordering; Acquisition, Cataloguing and Supply; Distribution and Delivery; Circulation; and Collection management – including RFID.

Contact: Ms Kiersten Fishburn
City of Sydney Council
Tel: 02 9265 9114

Contact: Patrick Condon (Former City of Sydney Library Manager)
Library Manager
Burwood Library
Tel: 02 9911 9998

RHCS conducted a review of Queanbeyan City Library’s infrastructure and service delivery model to determine the need or otherwise to expand its services via the addition of another branch. As part of the review RHCS conducted an extensive User/Non-User Survey, staff consultations and a series of public consultations.

Contact: Mr. Peter Conlon
Manager, Library and Cultural Services
Queanbeyan City Library
Tel: 02 6298 0298

RHCS conducted a review of library services across the three Councils that make up the Clarence Regional Library Service (Clarence Valley; Bellingen and Nambucca). The aim of the review was to gather data for the development of a regional strategic plan to further develop and enhance library services to the region. All member Councils of the region have since adopted the strategic plan.

Contact: Ms Sally Walters
Regional Librarian
Clarence Valley Council
Tel: 02 6642 7588

RHCS conducted a review of the MS Societies library services in New South Wales and Victoria. Based on the reviews findings and recommendations RHCS developed a strategic plan and action plan in consultation with key stakeholders to inform the future service model and ongoing development of the library service.

Contact: Mr. Andrew Nankivell
Manager Service Development
MS Society of NSW/Vic
Tel: 03 9845 2700

RHCS conducted an extensive review of current in-house library materials procurement practice for evaluation against external supply (outsourcing). The project involved detailed costing of current practice; the development of several optioned models; and the evaluation and scoping of collaborative purchasing models.

Contact: Ms Neroli Blakeman
Central Library and Support Services Manager
Wollongong City Library
Tel: 02 4227 7413