Roger Henshaw Consultancy Services provides consultancy to all levels of Government (Local, State and Federal) and the Not-For-Profit Sector with a specialisation in information, library and cultural services.

Organisational Development and Review

RHCS can undertake the scoping of a review or complete reviews in the following areas:

• Staffing; including recruitment, appraisal and review
• Organisational structures
• Documentation e.g. position descriptions, staff competencies
• Collection - physical and electronic
• Collection management practices
• Purchasing procedures and practices
• Service Delivery
• Development of Service Level Agreements e.g. between suppliers and client; between internal information technology providers and client
• Technology needs, solutions and costing; including Library Management Systems - scoping, tender development and selection
• Surveys; including Customer satisfaction, Staff satisfaction, and Staff Opinion