Services
| [-] | Planning |
RHCS will facilitate, research and develop meaningful and achievable business, marketing or strategic plans with clients.
Components include:
- Vision and mission development
- Situation analysis
- Gap Analysis
- Stakeholder consultation e.g. Focus Group facilitation and moderation
- Concept testing
- Surveys
- Developing Objectives
- Developing Strategies, Tactics and Actions
- Developing Project Plans
- Implementation planning
- Accountability strategies and performance indicators
- Cultural change strategies
- Evaluation strategies
| [-] | Marketing & Promotions |
RHCS can develop or facilitate the development of communication and promotional strategies.
Components include:
- Developing targeted communications (different clients or target groups)
- Development of media strategies
- Developing staff communication policies, procedures and protocols
- Development of communication plans
- Development of targeted and affordable promotional strategies (for internal and external stakeholders)
| [-] | Projects |
RHCS can develop or facilitate project planning and management. Components include:
- Scoping
- Budget and grant application development
- Milestone development
- Project Action Plans
- Accountability strategies and performance indicators
- Evaluation strategies
| [-] | Policy |
RHCS can provide the following services:
- Review of current policies
- Policy research
- Gap analysis
- Policy development
- Development of Policy based Procedures and Guidelines
- Development of comprehensive Collection Management Policies
| [-] | Organisational Development and Review |
RHCS can undertake the scoping of a review or complete reviews in the following areas:
- Staffing; including recruitment, appraisal and review
- Organisational structures
- Documentation e.g. position descriptions, staff competencies
- Collection - physical and electronic
- Collection management practices
- Purchasing procedures and practices
- Service Delivery
- Development of Service Level Agreements e.g. between suppliers and client; between internal information technology providers and client
- Technology needs, solutions and costing; including Library Management Systems - scoping, tender development and selection
- Surveys; including Customer satisfaction, Staff satisfaction, and Staff Opinion