Category Archives: 2011

Training (Australia & New Zealand)

  By Roger | September 3, 2012 - 5:21 am | 2009, 2010, 2011, 2012, Clients
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1.  Strategic Planning Training

RHCS provides introductory and advanced strategic planning workshops * that cover:

  • Strategic planning principles
  • The strategic planning process
  • Situation analysis, including identification of internal and external inputs
  • Identifying critical issues
  • Defining the strategic framework
  • Tactical thinking

2. Marketing planning

RHCS provides introductory and advanced marketing planning workshops that cover how to

  • Define marketing (within the context of your business, community or workplace)
  • Define key marketing terms and how they apply and relate to your business or organisation
  • Develop a set of clear marketing objectives
  • Undertake a situation analysis i.e. scoping the parameters, information sources, research techniques
  • Define, select and develop your market, target markets and marketing mix
  • Develop marketing plan strategies, tactics and actions
  • Develop the right communication strategy for each target market
  • Monitor your marketing performance

Contact: Roger Henshaw | Principal Consultant, RHCS | E: roger@rhcs.com.au |T: +61 414 190 133

* RHCS has also conducted an Introduction to Library Strategic Planning course nationally and in New Zealand through Performance Improvement Conferences and Seminars (http://www.pics.com.au/) This course is now available directly from RHCS

Greater Taree City Libraries (NSW)

  By Roger | September 3, 2012 - 5:01 am | 2011, Clients
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Greater Taree City Library

Project 1: Staffing Review

Project Description: This project focused on reviewing and analysing current work practices and in particular:

  • Workload evaluation and management practices
  • Teamwork practices
  • Assessment of structure
  • Resourcing
  • Technology
  • Strategic direction
  • Collection management
  • Training / learning / skills development
  • Locational limitations

Outcome: A report providing a comprehensive set of findings and recommendations regarding strategically reassessing and changing current staff / team work practices

Project 2: Community Library User Survey

A comprehensive online and paper format library user survey was undertaken in tandem with the library staffing review. The survey was designed to capture the community’s view and comments regarding the library service, with particular emphasis on hours of operation and satisfaction with services and staff. The survey also captured demographic data that included age grouping, gender, and branch used which allowed demographic filtering of the results e.g. by branch. A full analysis with recommendations was provided.

Note: Greater Taree Libraries are now Manning Valley Libraries

Mornington Island Library (QLD)

  By Roger | September 3, 2012 - 3:51 am | 2011, Clients
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Mornington Island Library

 

 

 

 

 

Library Service Review

Mornington Island is a small Aboriginal community in the Gulf of Carpentaria and is now administered by the Mornington Shire Council. Gununa township is home to the majority of the island’s population of around 1,200.

Mornington Island is located 2270 km north west of Brisbane and 125 km north west of Burketown; the nearest centre of population

Project Description: A comprehensive review of library operations, funding and staffing. Provision of recommendations / options regarding a future service delivery model and strategy.

Contact: Chris Francis, CEO | Mornington Island Shire Council

 

Tel: (07) 47457200 | Email: ceo@mornington.qld.gov.au

This project was undertaken in collaboration with Richard Sayers and Associates

Clarence Regional Library Service (NSW)

  By Roger | September 3, 2012 - 3:26 am | 2011, Clients
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Local Studies Review and Strategy

Project Description: Review local studies collection practices across the Clarence Region, including an analysis of the current practice of the library and regional history groups/organisations and individuals.

The review included:

  • Consultation with key stakeholders, including staff, Council officers, historical and family history societies, museums and the community
  • Review and benchmarking of current heritage collection practice i.e. a review of practice at other public library services
  • Review of current operational and capital investment in local studies by the region

As a result of the review a set of recommendations has been developed that forms the basis of a regional local studies strategy for both the library and other interested groups, organisations and individuals.

Project outcomes

A Local Studies Strategy that provides:

  • A common / core set of overall goals, objectives and strategies for the library’s ongoing local studies service delivery
  • A cohesive and practical local studies service delivery model that meets contemporary standards and guidelines
  • A collaborative and community approach to the ongoing collection, preservation, dissemination and promotion of the region’s history
  • Opportunities to learn and share information / knowledge

 

Contact: Kathryn Breward, Regional Librarian

Tel: (02) 6642 7480

Email: reglibn@crl.nsw.gov.au

 

Tablelands Regional Library (QLD)

  By Roger | March 28, 2012 - 5:05 am | 2011, Clients
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Library Infrastructure and Organisational Review; and Strategic Plan

A comprehensive strategic review of library services and infrastructure against all current library and building standards; Occupational Health & Safety standards etc – the project outcomes included:

  • A review of each branch (infrastructure evaluation report)
  • A community survey
  • A staff survey
  • Development of library service delivery model recommendations
  • Development of a library strategic plan