Training (Australia & New Zealand)

1.  Strategic Planning Training

RHCS provides introductory and advanced strategic planning workshops * that cover:

  • Strategic planning principles
  • The strategic planning process
  • Situation analysis, including identification of internal and external inputs
  • Identifying critical issues
  • Defining the strategic framework
  • Tactical thinking

2. Marketing planning

RHCS provides introductory and advanced marketing planning workshops that cover how to

  • Define marketing (within the context of your business, community or workplace)
  • Define key marketing terms and how they apply and relate to your business or organisation
  • Develop a set of clear marketing objectives
  • Undertake a situation analysis i.e. scoping the parameters, information sources, research techniques
  • Define, select and develop your market, target markets and marketing mix
  • Develop marketing plan strategies, tactics and actions
  • Develop the right communication strategy for each target market
  • Monitor your marketing performance

Contact: Roger Henshaw | Principal Consultant, RHCS | E: |T: +61 414 190 133

* RHCS has also conducted an Introduction to Library Strategic Planning course nationally and in New Zealand through Performance Improvement Conferences and Seminars ( This course is now available directly from RHCS

Marrickville Council (NSW)

Structural and Operational Review of Marrickville History Services

Structural and Operational Review of Councils History Services and Library Services, including:

  • Interviews with all key stakeholders
  • Budget analysis
  • Infrastructure analysis
  • Operational access analysis
  • Review of relevant legislation (part of the structural framework assessment)

The outcomes of the project included:

  • Development of a report that provided findings, recommendations and options, including business cases for and against merging library and history services; restructure recommendations etc
  • The development of a confidential transition strategy for consideration and use by senior management

Contact: Mr. Gary Moore
Director, Community Services
Tel: (02) 9335 2140
Mobile: 0408 218474

Completed 2009/2010

Sydney Mechanics School of Arts (NSW)

Library Service, Systems and Structural Review

Library Service Review – assessment of current and future staffing / library operational requirements, including:

  • Organisational structure
  • Staff capacity and competency
  • Staff workloads and current work practices
  • Policy and procedure
  • Library membership

Assessment of the current Library Management System and library technology (public and staff)


Wollongong City Library (NSW)

Mobile and Home Library Services Review

A comprehensive review of the library’s home and mobile library services, including:

  • Benchmarking surveys (costs, staffing etc)
  • Staff surveys and meetings
  • Community survey
  • Home library service evaluation and recommendations
  • Mobile Library Service evaluation and recommendations
  • Staffing review (structural change recommendations)

The outcomes of the project included:

  • Consultation, site evaluation and research into current practice
  • Business case and recommendation to discontinue the mobile library service and expand the home library service
  • Identified cost savings
  • Structural change recommendations

Contact: Ms Neroli Blakeman
Central Library & Support Services Manager
Tel: (02) 4227 7413


Whyalla City Library Service (SA)

Library Structural Review and Strategic Plan

A comprehensive review of library services and the development of a library strategy and new staffing structure

The project outcomes included:

  • Comprehensive community, staff and Councillor consultation and workshops, Staff consultation meetings and workshop
  • Community Survey (online and paper-based)
  • Development of a library strategic plan
  • Development of structural change recommendations and strategies

Library Manager
Tel: (08) 8644 0722
Mobile: 0412 802 972


Southbank Institute of Technology (QLD)

Library Service Review and Strategic Plan

Library Service Review: The SBIT library was the result of the merging of four campus libraries into one. The review outcomes included:

  • A comparative study (benchmarking review) of four other dual sector libraries
  • Research and analysis of external trends affecting library services, including areas of growth and decline
  • Evaluation and recommendation of income opportunities
  • Customer expectations research i.e. surveys and focus groups
  • Evaluation of current staffing structure and recommended changes
  • Evaluation of outsourcing opportunities
  • Evaluation of performance metrics and recommendations
  • Strategic Plan and action plan development

Contact: Mr Graeme Kendall
Manager Student Services
T: (07) 3244 5509
M: 0438 188 084

Completed November 2010

Geelong Regional Library Corporation (VIC)

Community Library Service

Project Description: Development of a Community Library Service – an extension of the Home Library Service to the four local government areas that make up the region, to more effectively meet the information, recreation, cultural and education needs of the residents and communities.

The project outcomes included:

  • A recommended Staffing structure/model
  • Service alignment with current library strategy
  • Development of various policies and procedures, including a service policy; and volunteer policy
  • Development of an induction and training program i.e. volunteer staff induction and training plan
  • Development of ISO standard metrics
  • Provision of vehicle costings


Geelong Regional Library Service
Tel: (03) 5272 6027

Completed 2010 in association with Richard Sayers and Associates