IRRS is the Department’s specialist bio-medical and scientific information provider. Its key role is to provide timely, comprehensive and cost effective delivery of authoritative information to meet the needs of the Department’s Health Products Regulation Group (HPRG).
A comprehensive review of IRRS including key influencers and drivers, organisational alignment, clients, service offerings, organisational structure, services management and supporting processes. The review identified opportunities and improvements to enable IRRS staff to better support the strategic goals of the Department and the information needs and skills required of its specialist staff.
A report and strategic action plan that contained:
A redefinition and re-scoping of the service
A set of recommended actions and strategies for ongoing development
Metrics-informed process and performance management
A listing of potential new and upgraded technologies to assist in the implementation of better-practice e-resource management and research support
Alignment with departmental strategic direction
Associate Consultant: Steve O’Connor
Steve O’Connor’s extensive experience, skills, insight and knowledge provided an invaluable contribution to this project. RHCS highly recommends Steve O’Connor. To find out more see: http://www.informationexponentials.com/about/
Project: Library Service Review and Strategic Action Plan
An extensive review of library services – an external review to identify service improvements, cost reductions, increasing revenue and streamlining service delivery. The review included an analysis of the current staffing structure and service delivery model.
Project Description: A full review of the operations of the library service, and the preparation of a strategic plan. The purpose of the review was to allow the Town of Gawler to make short term improvements to service delivery, while the strategic document will help position the Council to provide library services to meet the needs of the community over the next ten years.
A strategic planning document including;
an environmental scan of the public library sector
a detailed overview of the current Gawler Public Library
a review of the current demographics of the Gawler area, detailing the impacts on the library service, a brief comparative performance review, benchmarking Gawler Public Library against some of its peers.
The report, Library Connect, recommending ways Gawler Public Library can integrate with the greater Gawler Connect project (a federally funded project to deliver a digital hub for the people of Gawler)
A strategic vision for the future, through an innovative new staffing structure and clearly defined goals and objectives.
Project Description: This project was commissioned to examine the libraries within the Office of Environment and Heritage (OEH) and its portfolio partners, to identify any opportunities for collaborative or cooperative projects, and shared services. The libraries concerned are the Office of Environment and Heritage Library; the Daniel Solander Library (Royal Botanic Gardens); the Caroline Simpson Library and Research Collection (Sydney Living Museums); and the Heritage Library. OEH is an affiliated agency of the Department of Planning and Environment.
Project Outcomes: A comprehensive report that:
Identified a service model to provide the same or better library services with the same or fewer resources; and
Included recommendations for implementation such as
consolidation of print resources with fewer circulation points and improved delivery services
Repurposed spaces to meet changing user needs
Staff resources aligned to service priorities (strategic goals)
Professional development opportunities for library staff.
Project Description: A comprehensive review of the Library service’s current effectiveness, efficiency and usage, and the preparation of a strategic action plan to guide the library in the future delivery of services and programs to agency staff. The review included an exploration of future options for the delivery of library services to the agency and provided recommendations that would enable the Director, Information Management and Spatial, to implement a strategic plan for the Library that effectively and efficiently meets the needs of the agency staff now and into the future.
This project was aimed at developing a better understanding of the current service model, and providing examples of good practice in the provision of library services.
Project Outcomes: A report and strategic action plan that contained:
A set of recommended actions and strategies for the ongoing development of the library service
Recommendations for continuous service improvements
Project Description: A best practice review of Campbelltown City Library’s technical services and collection management, including current procurement; budgeting; the policies and procedures for selection, acquisition, cataloguing (throughput and output) and end-processing; cataloguing standards; levels of outsourcing and efficiency of current outsourcing; collection development and profiling practices, including general and specialist staff input into collection development; and customer feedback / input mechanisms.
Project Outcomes: A comprehensive report and change document including recommendations on:
Staffing e.g. structure, performance measures; revision of position descriptions; team communications etc.
Selection, acquisition and suppliers
Cataloguing e.g. responsibility and accountability