RHCS were appointed in 2014 to conduct the fieldwork and research for the compilation of the Mobile & Outreach Service: NSW Public Libraries report. Methodology included literature review, surveys, site visits, reporting and drafting of guidelines.
The report provides the history and context for the delivery of mobile and outreach library services within NSW and guidelines for the delivery of these services. It is hoped that it will become a key tool for the planning, delivery and evaluation of mobile and outreach services.
There are two versions of the report. The printed copy includes information from the International Organization for Standardization ISO:16439:2014 (E). The State Library obtained a licence to print one copy for each of the 101 NSW public library services. Under the licence they cannot provide additional copies.
The State Library of NSW has published an online version of the report without the information from ISO:16439 to make this publication more broadly available.
Download a copy: Mobile & Outreach Services Report
Geelong Library & Heritage Centre Project
Project Description: Research, staff workshop and initial design brief input for ARM Architecture for the approx. $40m Geelong Library and Heritage Centre project.
Project Outcomes: Preliminary input report that provided advice on vision and image, relevant standards and guidelines for buildings, shelving etc., and service delivery trends (local, national and international) for library and heritage services. Practical advice on physical issues such as access and address. A comprehensive design brief spreadsheet for each service element was also developed.
ARM Architecture Urban Design Masterplanning
Level 11/ 522 Flinders Lane
Melbourne Victoria 3000
Project Description: A comprehensive review of the Shire’s Library service, including its staffing and structure, and the preparation of a strategic action plan to guide the library in the future delivery of services and programs to the community. The review included reference to current standards and guidelines e.g. Beyond a Quality Service: Strengthening the social fabric. Standards and Guidelines for Australian Public Libraries 2012, an evidence-based guide to the development of library services in Australia.
Project Outcomes: A comprehensive report and strategic action plan that contains:
- A set of recommended actions and strategies for the ongoing development of the library service
- A recommended organisational structure
- Alignment with Council’s strategic direction
“an excellent report and certainly value for money!” [David Koren, Manager Community Planning]
Libraries for Ryde
Project Description: Libraries for Ryde – a major strategic research and planning project. This 12-month project included:
- A background and context review – covering all aspects of the library service and its delivery model, including an operational review, demographic review, policy, strategic context and the guiding principles of staff, emerging trends (local, national and international), resourcing etc. and the expected impact on the library service
- Consideration and evaluation of strategic possibilities for the City of Ryde Library Service, including, new service delivery model options, facilities review, collections review, services and programs review, information and communication technology review, resourcing – staffing, partnerships and finances, and stakeholder engagement
- Future Scenarios, including reference to the current political, economic, social and technological environment; development of a library master plan, general building planning and design criteria, a new library service delivery model – principles and criteria, and some scenario planning
- Implementation Plan (Libraries for Ryde Strategic Direction) – a comprehensive plan to guide the future development of the library service for the City of Ryde Council.
This project involved high levels of involvement from a number of library staff, including research, evaluation and feedback; input and feedback from a Council and community based project reference group, Councillors, Council officers and numerous other stakeholders.
Project Outcome: A comprehensive review of current library services and service delivery model, taking into account both current and emerging trends, locally identified needs and resourcing, and an assessment of potential future scenarios.
Development and publication of a strategic planning document, service delivery model framework and an implementation plan to guide the library service over the next decade.
A copy of the Libraries for Ryde review and strategic plan can be downloaded here: Libraries for Ryde 2014 – 2024
Libraries for Ryde “It has been quite an undertaking, but with your very able assistance and patience, we have successfully engaged and informed staff whilst coming up with a plan that will provide really good scope for the future development of the library service.” [J.Webb, Manager Library Services]
Library Review and Strategic Plan
Cessnock Branch Library
Project Description: The development of a comprehensive and Council aligned strategic plan included, research into current library industry trends and issues; a comprehensive library user survey, a library non-user telephone survey (conducted by Jetty Research Pty Ltd) face-to-face consultations with the library staff (included an online staff survey),and other key Council and community stakeholders. The strategic review also referenced current NSW and national library standards and guidelines.
Project Outcomes – A comprehensive strategic planning document and support resources that delivers:
- Clear direction for staff and the community on the library’s strategic priorities
- The strategies and actions required to achieve strategic goals
- The basis for resource planning and external funding applications; and
- An alignment with Council’s strategic direction
Regional Local Studies Strategy
RHCS conducted a review of local studies collection and access across the Macquarie Regional Library Service and of external agencies and individuals involved in the collection and preservation of local studies materials across the region. The consultation involved both survey and face-to-face meetings with key stakeholders from the library, member Councils, Councilors, and various special interest groups and individuals. The project developed a regional local studies strategy for both the library and other interested groups, organizations and individuals. All member Councils of the Macquarie Regional Library Service (Dubbo, Narromine, Warrumbungle and Wellington) have since adopted the strategy.
Regional Library Review and Strategic Plan
RHCS conducted a review of library services across the three Councils that make up the Clarence Regional Library Service (Clarence Valley; Bellingen and Nambucca). The review was to gather data for the development of a regional strategic plan to further develop and enhance library services to the region.
The results of the project included:
The development and regional Council adoption of a library service strategic plan, with recommended actions.
1. Strategic Planning Training
RHCS provides introductory and advanced strategic planning workshops * that cover:
- Strategic planning principles
- The strategic planning process
- Situation analysis, including identification of internal and external inputs
- Identifying critical issues
- Defining the strategic framework
- Tactical thinking
2. Marketing planning
RHCS provides introductory and advanced marketing planning workshops that cover how to
- Define marketing (within the context of your business, community or workplace)
- Define key marketing terms and how they apply and relate to your business or organisation
- Develop a set of clear marketing objectives
- Undertake a situation analysis i.e. scoping the parameters, information sources, research techniques
- Define, select and develop your market, target markets and marketing mix
- Develop marketing plan strategies, tactics and actions
- Develop the right communication strategy for each target market
- Monitor your marketing performance
Contact: Roger Henshaw | Principal Consultant, RHCS | E: firstname.lastname@example.org |T: +61 414 190 133
* RHCS has also conducted an Introduction to Library Strategic Planning course nationally and in New Zealand through Performance Improvement Conferences and Seminars (http://www.pics.com.au/) This course is now available directly from RHCS
Project 1: Staffing Review
Project Description: This project focused on reviewing and analysing current work practices and in particular:
- Workload evaluation and management practices
- Teamwork practices
- Assessment of structure
- Strategic direction
- Collection management
- Training / learning / skills development
- Locational limitations
Outcome: A report providing a comprehensive set of findings and recommendations regarding strategically reassessing and changing current staff / team work practices
Project 2: Community Library User Survey
A comprehensive online and paper format library user survey was undertaken in tandem with the library staffing review. The survey was designed to capture the community’s view and comments regarding the library service, with particular emphasis on hours of operation and satisfaction with services and staff. The survey also captured demographic data that included age grouping, gender, and branch used which allowed demographic filtering of the results e.g. by branch. A full analysis with recommendations was provided.
Note: Greater Taree Libraries are now Manning Valley Libraries
Library Service Review
Mornington Island is a small Aboriginal community in the Gulf of Carpentaria and is now administered by the Mornington Shire Council. Gununa township is home to the majority of the island’s population of around 1,200.
Mornington Island is located 2270 km north west of Brisbane and 125 km north west of Burketown; the nearest centre of population
Project Description: A comprehensive review of library operations, funding and staffing. Provision of recommendations / options regarding a future service delivery model and strategy.
Contact: Chris Francis, CEO | Mornington Island Shire Council
Tel: (07) 47457200 | Email: email@example.com
This project was undertaken in collaboration with Richard Sayers and Associates