RHCS were appointed in 2014 to conduct the fieldwork and research for the compilation of the Mobile & Outreach Service: NSW Public Libraries report. Methodology included literature review, surveys, site visits, reporting and drafting of guidelines.
The report provides the history and context for the delivery of mobile and outreach library services within NSW and guidelines for the delivery of these services. It is hoped that it will become a key tool for the planning, delivery and evaluation of mobile and outreach services.
There are two versions of the report. The printed copy includes information from the International Organization for Standardization ISO:16439:2014 (E). The State Library obtained a licence to print one copy for each of the 101 NSW public library services. Under the licence they cannot provide additional copies.
The State Library of NSW has published an online version of the report without the information from ISO:16439 to make this publication more broadly available.
Download a copy: Mobile & Outreach Services Report
Project Description: A comprehensive review of the Shire’s Library service, including its staffing and structure, and the preparation of a strategic action plan to guide the library in the future delivery of services and programs to the community. The review included reference to current standards and guidelines e.g. Beyond a Quality Service: Strengthening the social fabric. Standards and Guidelines for Australian Public Libraries 2012, an evidence-based guide to the development of library services in Australia.
Project Outcomes: A comprehensive report and strategic action plan that contains:
- A set of recommended actions and strategies for the ongoing development of the library service
- A recommended organisational structure
- Alignment with Council’s strategic direction
“an excellent report and certainly value for money!” [David Koren, Manager Community Planning]
Libraries for Ryde
Project Description: Libraries for Ryde – a major strategic research and planning project. This 12-month project included:
- A background and context review – covering all aspects of the library service and its delivery model, including an operational review, demographic review, policy, strategic context and the guiding principles of staff, emerging trends (local, national and international), resourcing etc. and the expected impact on the library service
- Consideration and evaluation of strategic possibilities for the City of Ryde Library Service, including, new service delivery model options, facilities review, collections review, services and programs review, information and communication technology review, resourcing – staffing, partnerships and finances, and stakeholder engagement
- Future Scenarios, including reference to the current political, economic, social and technological environment; development of a library master plan, general building planning and design criteria, a new library service delivery model – principles and criteria, and some scenario planning
- Implementation Plan (Libraries for Ryde Strategic Direction) – a comprehensive plan to guide the future development of the library service for the City of Ryde Council.
This project involved high levels of involvement from a number of library staff, including research, evaluation and feedback; input and feedback from a Council and community based project reference group, Councillors, Council officers and numerous other stakeholders.
Project Outcome: A comprehensive review of current library services and service delivery model, taking into account both current and emerging trends, locally identified needs and resourcing, and an assessment of potential future scenarios.
Development and publication of a strategic planning document, service delivery model framework and an implementation plan to guide the library service over the next decade.
A copy of the Libraries for Ryde review and strategic plan can be downloaded here: Libraries for Ryde 2014 – 2024
Libraries for Ryde “It has been quite an undertaking, but with your very able assistance and patience, we have successfully engaged and informed staff whilst coming up with a plan that will provide really good scope for the future development of the library service.” [J.Webb, Manager Library Services]