About us

Our Consultants

Roger Henshaw

Principal Consultant and Owner, Roger Henshaw has over 30 years local government experience, including 12 years at a senior management level. Experience and expertise includes:

  • Strategic and marketing planning
  • Organisational review
  • Staff, customer and community engagement / consultation
  • Cultural services management, including public libraries, archives etc.
  • Managing the implementation of a shared services i.e. IT, Finance, Human Resources, WH&S, and Risk Management etc.
  • Financial, technology and human resource management
  • Training in strategic and marketing planning
  • Cultural change management and facilitation
  • Survey design and analysis
  • Recruitment

Victoria Anderson

Victoria joined RHCS in April 2013, and brings a wealth of experience and knowledge to the consultancy.

She has worked in academic, special and public libraries in a variety of roles, and most recently as a Consultant with Public Library Services at the State Library of NSW. In this role she provided a support and advisory service to public library staff throughout NSW.

Victoria’s particular skills include:

  • Policy development
  • Strategic planning
  • Marketing planning
  • Provision of specialist advice in particular in the areas of marketing, programming and professional development
  • Staff and service reviews
  • Change management

Victoria’s skill and expertise as an editor, writer and grant maker mean she is able to provide expert assistance with, for example, the preparation of annual reports, library newsletters, writing for social media and applications for grant funding.

Steve O’Connor

Steve O’Connor has much experience managing and planning for the futures of major organisations.  He is the author of over 60 articles and a presenter at conferences many times over nationally and internationally.  He is also the author of a book on Scenario Planning revealing in a practical manner how to enable libraries and information services to break out of their strategic mould and to create new futures for their organisations.  He works to create creative and dynamic communities who deliver strong results for their clients.

He has consulted, presented and taught internationally and, most recently, extensively across China.  He is the Editor of Library Management and the newly created Library Management China (completely in Chinese).

He has conducted scenario planning projects for many libraries and also for Lyrasis which is the largest Library Consortium organisation in the United States. 

He has worked in Libraries most of his career and for over the past twenty plus years has been in charge of two major academic libraries.  In this time he has also been the CEO of a significant not-for-profit company providing a range of services to all sectors of libraries.

He is also Adjunct Professor, School of Information Studies at Charles Sturt University (NSW)

Sue Henczel

Sue Henczel has worked in the information and knowledge environment for over 35 years. Many of these have been spent developing practical experience in universities, State and Federal government departments, State and public libraries, private enterprises and not-for-profit organisations. She has worked with the higher education, energy, sport, and finance sectors in Australia and New Zealand.

Sue has consulted for State and Federals Government organisations including the Australian Communications Authority (ACA), Department of Family and Community Services (FaCS), Hobart City Council, the Law Library of Victoria and Griffith University. Internationally she has provided consulting services to UNESCO’s Information and Communications Branch in Sri Lanka, India, Thailand and Indonesia, for the iGroup (Asia) and Loughborough University in the UK.

Since 2002 Sue has been conducting workshops for information and knowledge professionals, and those responsible for the management of information and knowledge within their organisations, firstly as the training manager for a not-for-profit organisation in the university sector and then as owner and principle consultant of her own company. Her practical experience in the workplace, combined with her broad experience as a consultant and professional author have ensured that her workshops are informative, practical, evidence-based, comprehensive and current.

Sue’s professional qualifications include a Bachelor of Business in Information Management, Master of Business in Information Technology and a doctorate focussing on the impact of professional association membership. She is a published author of two books, and many chapters, journal articles, and professional papers. Sue is a member of the Editorial Boards for Library Management (Emerald) and Knowledge Services Series (De Gruyter).  

Sue is currently a sessional lecturer in Information Management for RMIT University, and a provider of professional teaching and research services for Charles Sturt University.

Paul Scully

Paul has over 30 years State and local government experience. For the past 17 years Paul managed 2 large public libraries in the South-West of Sydney. Prior to these roles Paul was a consultant with Public Library Services at the State Library. In this role he provided advice to councils on all aspects of the management of public libraries, including conducting service reviews and providing advice on grant projects.

Paul can assist with –

  • Strategic planning
  • Strategy documents
  • Staff and service reviews
  • Organisational structure reviews
  • Change management
  • Library building design briefs
  • Customer experience
  • Mobile customer care
  • Policy development
  • Co-working spaces
  • Grant proposals
  • Heritage services

Our Business Background

Established in 2006, Roger Henshaw Consultancy Services [RHCS] provides a broad range of consultancy and advisory services to the library and cultural services sectors – specifically to local, State, Territory and Federal government organisations; and NGOs.

Our core areas of expertise are service review, strategic planning, communication planning, stakeholder engagement and research. RHCS also undertakes library building assessments and review i.e. to assist Clients to better understand the current state, effectiveness, accessibility and usefulness of their buildings; and compliance with Australian library guidelines and standards and building and accessibility standards.

Through our work, we have assisted our Clients to critically examine their current service delivery models, develop new service delivery models, create meaningful and practical strategies (strategic, business and marketing plans), and to better understand the needs of their staff, communities and other key stakeholders. RHCS has also advised and informed Clients regarding the context within which they operate, contemporary standards and best practice; and how to maximise delivery and resourcing through partnerships and collaborations.

RHCS provides creative and innovative solutions for all your management concerns.

We observe, analyse and review your practices to ensure your organisation and your staff are working efficiently and harmoniously


RHCS was established to offer a wide range of services to libraries and the wider cultural sector, including:

  • Service and process review
  • Organisational review
  • Strategic planning
  • Communication and marketing planning
  • Library infrastructure review (audit and assessment of library buildings and service points)
  • Staff, customer and community engagement and consultation
  • Policy development
  • Cultural change management and facilitation
  • Survey design and analysis
  • Grant seeking
  • Recruitment
  • Training in strategic planning, service reviewing and marketing library services
  • Provision of specialist advice on all aspects of library service delivery and management
  • Sector Research
  • Comparative Studies
  • Metrics and Performance Measurement

Industry Specialisations

  • Public Libraries
  • Government Libraries
  • Special Libraries
  • Corporate libraries
  • Arts and Culture 
  • Non-government Organisations
  • Not for Profit Sector
  • Museums and Archives
  • Local History services

Our Affiliations

  • Australian Library and Information Association
  • Public Libraries Australia
  • Library and Information Association of New Zealand
  • American Library Association
  • NSW Public Libraries Association


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