NSW Office of Environment and Heritage

Project: Library Consolidation Project

Project Description: This project was commissioned to examine the libraries within the Office of Environment and Heritage (OEH) and its portfolio partners, to identify any opportunities for collaborative or cooperative projects, and shared services. The libraries concerned are the Office of Environment and Heritage Library; the Daniel Solander Library (Royal Botanic Gardens); the Caroline Simpson Library and Research Collection (Sydney Living Museums); and the Heritage Library. OEH is an affiliated agency of the Department of Planning and Environment.

Project Outcomes: A comprehensive report that:

  • Identified a service model to provide the same or better library services with the same or fewer resources; and
  • Included recommendations for implementation such as
    • consolidation of print resources with fewer circulation points and improved delivery services
    • Repurposed spaces to meet changing user needs
    • Staff resources aligned to service priorities (strategic goals)
    • Professional development opportunities for library staff.

Greater Taree City Libraries (NSW)

Greater Taree City Library

Project 1: Staffing Review

Project Description: This project focused on reviewing and analysing current work practices and in particular:

  • Workload evaluation and management practices
  • Teamwork practices
  • Assessment of structure
  • Resourcing
  • Technology
  • Strategic direction
  • Collection management
  • Training / learning / skills development
  • Locational limitations

Outcome: A report providing a comprehensive set of findings and recommendations regarding strategically reassessing and changing current staff / team work practices

Project 2: Community Library User Survey

A comprehensive online and paper format library user survey was undertaken in tandem with the library staffing review. The survey was designed to capture the community’s view and comments regarding the library service, with particular emphasis on hours of operation and satisfaction with services and staff. The survey also captured demographic data that included age grouping, gender, and branch used which allowed demographic filtering of the results e.g. by branch. A full analysis with recommendations was provided.

Note: Greater Taree Libraries are now Manning Valley Libraries

Marrickville Council (NSW)

Structural and Operational Review of Marrickville History Services

Structural and Operational Review of Councils History Services and Library Services, including:

  • Interviews with all key stakeholders
  • Budget analysis
  • Infrastructure analysis
  • Operational access analysis
  • Review of relevant legislation (part of the structural framework assessment)

The outcomes of the project included:

  • Development of a report that provided findings, recommendations and options, including business cases for and against merging library and history services; restructure recommendations etc
  • The development of a confidential transition strategy for consideration and use by senior management

Contact: Mr. Gary Moore
Director, Community Services
Tel: (02) 9335 2140
Mobile: 0408 218474

Completed 2009/2010

Sydney Mechanics School of Arts (NSW)

Library Service, Systems and Structural Review

Library Service Review – assessment of current and future staffing / library operational requirements, including:

  • Organisational structure
  • Staff capacity and competency
  • Staff workloads and current work practices
  • Policy and procedure
  • Library membership

Assessment of the current Library Management System and library technology (public and staff)


Whyalla City Library Service (SA)

Library Structural Review and Strategic Plan

A comprehensive review of library services and the development of a library strategy and new staffing structure

The project outcomes included:

  • Comprehensive community, staff and Councillor consultation and workshops, Staff consultation meetings and workshop
  • Community Survey (online and paper-based)
  • Development of a library strategic plan
  • Development of structural change recommendations and strategies

Library Manager
Tel: (08) 8644 0722
Mobile: 0412 802 972


Southbank Institute of Technology (QLD)

Library Service Review and Strategic Plan

Library Service Review: The SBIT library was the result of the merging of four campus libraries into one. The review outcomes included:

  • A comparative study (benchmarking review) of four other dual sector libraries
  • Research and analysis of external trends affecting library services, including areas of growth and decline
  • Evaluation and recommendation of income opportunities
  • Customer expectations research i.e. surveys and focus groups
  • Evaluation of current staffing structure and recommended changes
  • Evaluation of outsourcing opportunities
  • Evaluation of performance metrics and recommendations
  • Strategic Plan and action plan development

Contact: Mr Graeme Kendall
Manager Student Services
T: (07) 3244 5509
M: 0438 188 084

Completed November 2010