Assessment of the Research Library’s operations, services and collections
Evaluation of service delivery (service delivery model) – how services are delivered to both internal and external clients
Assessment of current floorspace, layout, usability and accessibility
Assessment of organisational reach (communication and marketing)
Future library i.e. opportunities; service marketing; service delivery
The MAAS Research Library is a reference library supporting the exhibitions, publications and programs of the Museum. The Research Library collection dates from 1880, and its subject specialities reflect the Museum’s diverse collecting areas. The Research Library contains approximately 40,000 books, 1,500 journal titles, and a range of electronic and audio-visual resources.
Project Description: A full review of the operations of the library service, and the preparation of a strategic plan. The purpose of the review was to allow the Town of Gawler to make short term improvements to service delivery, while the strategic document will help position the Council to provide library services to meet the needs of the community over the next ten years.
A strategic planning document including;
an environmental scan of the public library sector
a detailed overview of the current Gawler Public Library
a review of the current demographics of the Gawler area, detailing the impacts on the library service, a brief comparative performance review, benchmarking Gawler Public Library against some of its peers.
The report, Library Connect, recommending ways Gawler Public Library can integrate with the greater Gawler Connect project (a federally funded project to deliver a digital hub for the people of Gawler)
A strategic vision for the future, through an innovative new staffing structure and clearly defined goals and objectives.
Project Description: This project was commissioned to examine the libraries within the Office of Environment and Heritage (OEH) and its portfolio partners, to identify any opportunities for collaborative or cooperative projects, and shared services. The libraries concerned are the Office of Environment and Heritage Library; the Daniel Solander Library (Royal Botanic Gardens); the Caroline Simpson Library and Research Collection (Sydney Living Museums); and the Heritage Library. OEH is an affiliated agency of the Department of Planning and Environment.
Project Outcomes: A comprehensive report that:
Identified a service model to provide the same or better library services with the same or fewer resources; and
Included recommendations for implementation such as
consolidation of print resources with fewer circulation points and improved delivery services
Repurposed spaces to meet changing user needs
Staff resources aligned to service priorities (strategic goals)
Professional development opportunities for library staff.
Project Description: A comprehensive review of the Shire’s Library service, including its staffing and structure, and the preparation of a strategic action plan to guide the library in the future delivery of services and programs to the community. The review included reference to current standards and guidelines e.g. Beyond a Quality Service: Strengthening the social fabric. Standards and Guidelines for Australian Public Libraries 2012, an evidence-based guide to the development of library services in Australia.
Project Outcomes: A comprehensive report and strategic action plan that contains:
A set of recommended actions and strategies for the ongoing development of the library service
A recommended organisational structure
Alignment with Council’s strategic direction
“an excellent report and certainly value for money!” [David Koren, Manager Community Planning]