Tag Archives: Service Review

Museum of Applied Arts and Sciences (NSW)

  By Roger | December 4, 2019 - 2:35 am | Clients
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Project: Research Library Service Review

Project Components and Outcomes:

  • Assessment of the Research Library’s operations, services and collections
  • Evaluation of service delivery (service delivery model) – how services are delivered to both internal and external clients
  • Assessment of current floorspace, layout, usability and accessibility
  • Assessment of organisational reach (communication and marketing)
  • Future library i.e. opportunities; service marketing; service delivery

The MAAS Research Library is a reference library supporting the exhibitions, publications and programs of the Museum. The Research Library collection dates from 1880, and its subject specialities reflect the Museum’s diverse collecting areas. The Research Library contains approximately 40,000 books, 1,500 journal titles, and a range of electronic and audio-visual resources.

Town of Victoria Park Library (WA)

  By Roger | June 3, 2019 - 3:26 am | Clients
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Project: Library review and Strategic Plan

Project Components and Outcomes:

  • Operational Review and Recommendations report
  • Community engagement – direct consultations and survey
  • Staff and Council Officer consultations and survey
  • Infrastructure review – capacity of current building, including current and future needs
  • Development of a Library Operational Strategy
Town of Victoria Park Library

Sunshine Coast Libraries (QLD)

  By Roger | June 3, 2019 - 3:22 am | Clients
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Project: Library Network Review

Project Components and Outcomes:

  • Review of current service delivery model across the library network
  • Community survey regarding the future of the library network survey
  • Comprehensive review of current library infrastructure (branches)
  • Comparative reporting against best practice libraries
  • Development of a library service delivery model for the network
  • Development of a Library Network Plan 2019 – 2028

(c) Image Sunshine Coast Libraries

Georges River Libraries (NSW)

  By Roger | June 3, 2019 - 3:09 am | Clients
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Project: Library Service Delivery Model Review

Project Components and Outcomes:

  • Organisational Review and report, including infrastructure (branch and location analysis)
  • Staff and community survey
  • Development of a future scenario statement to inform future service planning, including the library’s future service delivery model
  • Transition planning i.e. moving from one model to the new model
  • Development of a Library Service Delivery Model and Strategy

Penrith City Library Service (NSW)

  By Roger | October 13, 2017 - 3:19 am | Clients
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Project: Library Strategy Review (External Review and Strategic Report)

Project Description and Outcomes:

  • A detailed review and analysis of the library’s current operating environment.
  • An external review of trends and challenges in the public library sector
  • Demographic analysis (future trends)
  • Policy and strategic context analysis
  • A review and summary of previous library planning documents

Project Outcomes:

  • A comprehensive library review and strategic analysis report
  • Development of a strategic recommendations report and action plan – this included a proposed future service delivery model
  • Strategy adopted by Penrith City Council

City of Marion (SA)

  By Roger | October 13, 2017 - 3:16 am | Clients
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Project: Library Service Review and Strategic Action Plan

Project Description:

An extensive review of library services –  an external review to identify service improvements, cost reductions, increasing revenue and streamlining service delivery. The review included an analysis of the current staffing structure and service delivery model.

Project Outcomes:

  • A Service Strategy (Action Plan)
  • A recommended organisational structure
  • A recommended service delivery model