Assessment of the Research Library’s operations, services and collections
Evaluation of service delivery (service delivery model) – how services are delivered to both internal and external clients
Assessment of current floorspace, layout, usability and accessibility
Assessment of organisational reach (communication and marketing)
Future library i.e. opportunities; service marketing; service delivery
The MAAS Research Library is a reference library supporting the exhibitions, publications and programs of the Museum. The Research Library collection dates from 1880, and its subject specialities reflect the Museum’s diverse collecting areas. The Research Library contains approximately 40,000 books, 1,500 journal titles, and a range of electronic and audio-visual resources.
Project: Library Service Review and Strategic Action Plan
An extensive review of library services – an external review to identify service improvements, cost reductions, increasing revenue and streamlining service delivery. The review included an analysis of the current staffing structure and service delivery model.