Project Description: The development of a comprehensive and Council aligned strategic plan included, research into current library industry trends and issues; a comprehensive library user survey, a library non-user telephone survey (conducted by Jetty Research Pty Ltd) face-to-face consultations with the library staff (included an online staff survey),and other key Council and community stakeholders. The strategic review also referenced current NSW and national library standards and guidelines.
Project Outcomes – A comprehensive strategic planning document and support resources that delivers:
Clear direction for staff and the community on the library’s strategic priorities
The strategies and actions required to achieve strategic goals
The basis for resource planning and external funding applications; and
Project Description: This project focused on reviewing and analysing current work practices and in particular:
Workload evaluation and management practices
Assessment of structure
Training / learning / skills development
Outcome: A report providing a comprehensive set of findings and recommendations regarding strategically reassessing and changing current staff / team work practices
Project 2: Community Library User Survey
A comprehensive online and paper format library user survey was undertaken in tandem with the library staffing review. The survey was designed to capture the community’s view and comments regarding the library service, with particular emphasis on hours of operation and satisfaction with services and staff. The survey also captured demographic data that included age grouping, gender, and branch used which allowed demographic filtering of the results e.g. by branch. A full analysis with recommendations was provided.
Note: Greater Taree Libraries are now Manning Valley Libraries